Customer Promise Executive

Customer Promise Executive

Solihull

The customer promise department are responsible for ensuring that the customer’s expectations of fulfilment is exceeded every time they buy from Gymshark. You will work to manage and exceed these expectations to fully deliver our customer promise. 

What you'll be doing...
  • Managing the order fulfilment process by working with our 3PL partner, Bleckmann.
  • Monitoring the performance of our chosen courier services to ensure they are meeting requirements.
  • Communicating any issues with customer orders proactively to ensure they receive the best customer experience.
  • Working to improve our returns and delivery proposition.
  • Ensuring that international customers experience a local service.

What you'll need... 

  • Competence on Microsoft Excel
  • Experience in a customer facing role
  • Process driven mindset
  • Great literacy & communication skills

Apply for: Customer Promise Executive